Shipping, Returns and the Guarantee
How delivery and the 60-day money-back guarantee work, and what this site can and cannot help with.
Who handles your order
The label names Gex Corporation LLP, PO Box 12730, Ogden, UT 84404 as the distributor, with customer service at [email protected] and +1 (507) 448-8190. Those are the people who take, pack and refund an order.
glycobalanceofficial.com does not sell, stock or ship anything. Every order is placed with the official seller on their own checkout, and everything that follows — payment, packing, delivery, refunds and customer service — is theirs. Their terms govern the transaction.
That matters practically: if a parcel is late or a refund has not appeared, we have no access to your order and cannot look anything up. The seller's support address is the only route.
The 60-day money-back guarantee
As published by the seller, the guarantee runs for 60 days from the date of your original purchase. Refunds are stated to be issued within 48 hours of the seller receiving the returned product, and the policy explicitly includes empty bottles. It is described as no questions asked, with the caveat that shipping and handling fees may apply.
Why 60 days is the right length for this category
The human research behind ingredients of this kind generally runs eight to twelve weeks before measuring anything, and a bottle holds thirty servings. A guarantee shorter than a fair trial period would be close to worthless. Sixty days at least covers two bottles and lets you complete a reasonable run before deciding.
Getting a refund, practically
- Contact the seller's support before the 60 days elapse, not after
- Keep your order number and confirmation email
- Ask for a return address and any reference number in writing
- Use a tracked service, since proof of delivery is what refunds usually hinge on
- Note that shipping and handling may not be refundable
- Allow time for your bank, since card refunds commonly take a further few business days
Delivery
Multi-bottle orders in this category typically include free shipping while single bottles usually carry a small fee. Delivery timescales, tracking and any international availability are all determined by the seller and shown at checkout. We do not publish estimates we cannot verify.
When your order arrives
Check the expiry date. Read the label and compare it against what the website said, particularly where ingredient amounts are concerned, since the label is the only place the real figures appear. Photograph the label before opening the bottle — it takes seconds and makes any later dispute considerably easier.
Buy through the official channel
Third-party marketplace listings are a well-documented route for counterfeit, expired and repackaged supplement stock. A guarantee from the official seller does not cover a bottle bought somewhere else.
If the product caused a problem
Tell the seller, and tell a doctor if the effect is significant. Serious adverse effects from a supplement can also be reported to the FDA through its MedWatch programme. Reporting is how safety signals in this industry surface at all, and almost nobody does it.
Questions about this page? Write to [email protected].
Ready to try it
Check Today's Availability
Stock and pricing are managed by the official seller. The link below goes straight to their checkout, where the current offer and the 60-day guarantee terms are shown.
